Policies @TheBeardedPlantaholic
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping Policy
What You Need to Know
We pack all of our boxes with love and alot of care. During the winter period we add a heat pack to your order. We will not send plants on a Thursday or Friday to avoid them being held over the weekend. We post your 'package of happiness' two days after your order is placed and use Royal Mail 1st class tracked postage. Alternatively you can call us and arrange to collect them yourselves from our indoor jungle and save a delivery charge. UK shipping ONLY.
If you have any other questions or concerns simply email us.
Our Return Policy
Everything You Need to Know
You can return your item at any point up to 14 days, please note that the buyer pays for the return shipping, once we have received the item and it is in a healthy or good condition we will then refund you the full amount of the item. If an item has arrived damaged then please notify us straight away with a brief description. Any plants that have been re-potted will not be covered by the returns policy. We require photos of any damaged items before return and will issue either a part or full refund on agreement.